, Department of Accounting Faculty of Management Studies and Commerce University of Jaffna Jaffna, Sri Lanka, Sri Lanka

• Proceedings of International Conference on Business Management Vol. 8 (2011): Proceedings of the 8th International Conference on Business Management – 2011 - Articles
  SERVICE QUALITY AND CUSTOMER SATISFACTION: A STUDY OF SELECTED PRIVATE HOSPITALS IN JAFFNA DISTRICT, SRI LANKA
  Abstract