Employee Engagement among Service Sector: An Indian Perspective

CV Lolitha, J Dr. Johnson


Employee engagement has swiftly become new paradigm in organisational studies over past few years. Employee engagement is a measurable degree of an employee's positive or negative emotional attachment to their job, associates and organization that profoundly influences their willingness to learn and perform at work. Having engaged employees has become crucial in present business scenario where organisations look to their employees to take initiatives, bring innovations and optimum solutions to their current needs. This study investigates both job and organisational engagement of employees from two different sectors in Kerala namely, banking and IT (Information Technology). The purpose of the study is to define various concepts of employee engagement in modern organisations. The current cross sectional survey reinforces previous literature followed by discussions, limitations and conclusions.

 Keywords: Employee Engagement, Organizational Citizenship Behaviour, Organisational Commitment


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