Interplay between Institutional Isomorphism and Institutional logics in shaping LGBTQIA+ Policies in Sri Lanka

Abstract

This interpretive study explores how institutional isomorphism and institutional logics legitimize the company’s approach to fostering LGBTQIA+ inclusion. Under the explorative single case study approach, data was collected through in-depth interviews with sixteen key informants. The case organization of this study is Country Holdings (CH), a local group of companies with a history of promoting diversity and inclusion in the workplace. With over 150 years of operation and more than 20,000 employees across various industries, CH has consistently embraced an inclusive culture. The company has formalized anti-harassment and non-discrimination policies, emphasizing equal opportunity, a code of conduct, and zero tolerance for harassment or discrimination.  The findings uncovered different actions the organization took in adopting the LGBTQIA+ inclusive policy and practice despite the strong anti-LGBTQIA+ sentiments in the society and legal framework. Consequently, it was revealed how normative and mimetic pressures in the global market sphere create homogeneity. Moreover, this study uncovers how corporate, business, and labor market logics in the institutional fields create heterogeneity in the local market in terms of adopting the LGBTQIA+ inclusive policy and practice. These findings illustrate how several related perspectives of neo-institutionalism aggregately contribute to gaining legitimacy to adopt LGBTQIA+ inclusive policy and practice within the organization irrespective of heteronormative social and legal constraints. Overall, CH’s approach to LGBTQIA+ inclusion offers a comprehensive model for other local organizations seeking to embrace diversity and inclusion. The intersection of supportive institutional logics and isomorphic pressures to adopt LGBTQIA+ friendly policy and practice facilitates a workplace that is competitive, innovative, socially responsible, and inclusive.