EMPLOYEES PERCEPTION ON THE EFFECTIVENESS OF TRAINING AND DEVELOPMENT PROGRAMS AT THE BANKING SECTOR IN SRI LANKA

Abstract

Maximum utilization of Human Resource is a challenge for any organization and the Employees’ perception on the effectiveness of training and development programs is yet to be considered as an imporatant matter as it affects the organizational effectiveness directly. The available literature does not provide emperical evidence of the perception of employees on the effectiveness of the T&D programs in Sri Lanka. Therefore this study emperically investigated the perception of the employees towards training and development to describe the perception level of the employees towards the effectiveness of T&D programs, to determine the other factors which influence the T&D programs and to differentiate the effectiveness of T&D programs based on demographic factors (Gender, Age, Education Level, Length of Service). The research is based on Kandy District and the data were collected from a randomly selected sample of 60 employees, consisted of 28 Executives and 32 non-executives of both government and private sectors. A structured, questionnaire has used with the likert scale of 5 points to collect the data and data were analyzed by using the SPSS V.16, T-test and ANOVA tables and Pearson Correlation analysis. According to the findings there is no difference betweendemographic factors towards the perception on the effectiveness of T& Development Programs but there is a significant relationship between the other factors and the effectiveness of the T&Development Programs.Perception of respondents is neutral representing 51.7% and followed by the positive level of perception of 48.3%. There is no negative perception towards the effectiveness of T&D programs. The neutral and positive level of perception shows that T&D programs are suitable for the organizations and by conducting effective T&D programs it is possible to increase the effectiveness of the employees. Computer Softwares, Time Management, and Foreign Language are the most demanded T&D Programs by the Employees.

Key Words: Training and Development (T&D), Perception, Effectiveness

For full paper: fmscresearch@sjp.ac.lk