The relationship Emotional intelligence (EI) of Nurses on selecting conflict resolving styles at ABC hospital


  • J. Ajenthiny Department of Human Resource Management, Faculty of Management & finance, University of Colombo, Sri Lanka


Emotional intelligence (EI) is more significant than ever when teams are cross-cultural and global, increasing the complexity of interactions of emotions and how they are expressed. Essentially, emotional intelligence in the workplaces comes down to understanding, expressing and managing, good relationships and solving problems under pressure. EI ability to recognize and understand emotions in one self and others. This ability also involves utilizing this emotional understanding to make decisions, solve problems, and communicate with others. Most employees experience conflict at workplace with their colleagues as a usual or normal part of their job. Some individuals handle it better, while some of them may need interventions. High conflict and bad ways of managing them cause extreme job stress and low engagement in work. This study investigates the relationship between emotional intelligence and conflict resolving styles in the nurses in the ABC Hospital. The main objective of this study is identifying the relationship between emotional intelligence and conflict resolving styles. This research study applies quantitative approach using convenience sampling method. The questionnaire was distributed to the nurses at ABC hospital to collect the data. Pearson Correlation Analysis has been used to measure the relationship of the independent variable (Emotional Intelligence) and dependent variables of (conflict resolving styles) according to the result that generated by Pearson Correlation Analysis, some of independent variable in Emotional Intelligence has the significant positive relationship with dependent variables (compromising, collaborating, avoiding, dominating and obliging). And some of the variable Under dependent variables have the negative relationship with significant at 0.01 level (p< 0.05) which are compromising (0.59), collaborating (0.52), obliging (0.509).under dependent variables negative relationship have avoiding (-0.69),dominating (-0.702). The finding in this study may be applicable for organization in that aimed to increase emotional intelligence skills may be conductive to decrease conflict situation and satisfying work environment.

Keywords: Emotional Intelligence, Conflict, Conflict resolving Styles.