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BUSINESS PERFORMANCE MEASUREMENT: A FRAMEWORK FOR MALAYSIAN CONTRACTORS

Abstract

The construction industry is classified as one of the sectors that significantly contribute to the Gross Domestic Product (GDP) of a country. The success of the industry is heavily dependent on successful business performance of the construction companies. This article attempts to synthesize various measurement methods for business performance from the available literature and suggest a framework towards measuring business performance of the Malaysian contractors. Previous researchers have attempted to investigate the measurement of business performance of Small and Medium Enterprises (SMEs) in manufacturing, service and tourism industry. However, the research on the measurement of business performance of contractors, especially in the Malaysian context, is best described as limited. Data was gathered from 324 Grade G07 contractors registered with the Malaysian Construction Industry Development Board (CIDB) and analyzed using SPSS. The outcome of this article offers a framework for the measurement of the internal and external aspects of business performance specially required to the uniqueness of the Malaysian construction industry.

Keywords: Business Performance, Contractors, Malaysian Construction Industry

 

For full Paper: fmscresearch@sjp.ac.lk


Author Biography

I. Said

School of Housing, Building & Planning, Universiti Sains Malaysia, 11800 – Minden, Penang, MALAYSIA

Z. Abas

Assoc. Prof., Dean, Faculty of Accountancy, Universiti Utara Malaysia, 06010- Sintok, Kedah, MALAYSIA

R.Z. Yusoff

Faculty of Technology Management, Universiti Utara Malaysia, 06010- Sintok, Kedah, MALAYSIA

A.R. Romle

Lecturer, Faculty of Public Management and Law, Universiti Utara Malaysia, 06010- Sintok, Kedah, MALAYSIA