Weerathunga, W.M. Arosha D., Business School, Sri Lanka Technological Campus, Sri Lanka, Sri Lanka

• Proceedings of International Conference on Business Management Vol. 18 (2021): Proceedings of the 18th International Conference on Business Management- 2021 - Articles
  Assessing Customers', Employees' and Managers' Perceptions of Service Quality in Sri Lankan Financial Industry
  Abstract  PDF