Emotional Intelligence on Organizational Performance with the Moderating Effect of Organizational Culture in the Banking Sector in Sri Lanka: A Systematic Review

Abstract

This is a conceptual paper based on a systematic literature review. For many years, the topic of emotional intelligence and organizational performance has caught the interest of researchers and practitioners. Much of the interest in these two areas is motivated by explicit and implicit assumptions that both the emotional intelligence of individuals and organizational culture are associated with organizational performance. While the associations between emotional intelligence and organizational performance and organizational culture have been studied independently, few studies have examined the relationship between the three variables. This paper aims to advance understanding of the effects of emotional intelligence on organizational performance with the moderating role of organizational culture by reviewing the literature of previous studies. This study reviewed 52 journal articles from the Scopus database and other sources. The study culminates with the development of a conceptual framework that can be used in future empirical studies.

Key Words: Emotional Intelligence, Organizational Performance, Organizational Culture, Banking Sector