Gender Inequality in Digital Transformation: Evidence from Business Process Management Industry in Sri Lanka

Abstract

This research examines whether gender inequality exists in Leadership Style, Organizational Culture, and Digital Competence of digital transformation of the Business Process Management (BPM) industry. Data were collected from 507 employees of 40 Sri Lankan BPM companies through a web-based survey. Mann-Whitney U test with descriptive statistics provided evidence to strengthen the findings. The findings confirmed that gender inequality exists in Leadership Style, Organizational Culture, and Digital Competence of digital transformation in the BPM industry in Sri Lanka. This research contributes to "Acker's Theory of Gendered Organizations" by identifying areas that reproduce gender inequality in the new digital economy workplace. This study recommends controlling if not eradicating the gender inequality through proper Human Resource (HR) policies and procedures since it may hinder organizational performance. Digital workplace will improve employee retention, satisfaction, and productivity.

Keywords: Business Process Management, Gender Inequality, Leadership Style, Organizational Culture, Digital Competence