Mediating Role of Organizational Citizenship Behaviour in the Relationship between FamilyFriendly Practices and Employees’ Intention to Quit

Abstract

With the growing emphasis on work-life balance and retention strategies, understanding the mechanisms through which family-friendly initiatives influence employee turnover intentions is crucial for organizational effectiveness. Drawing from organizational behaviour and human resource management literature, this research aims to investigate how employees’ organizational citizenship behaviour (OCB) mediates the relationship between the family-friendly practices (FFPs) and their intention to quit. Survey data were collected from a sample of 354 employees of three selected Apparel firms in Trincomalee district of Sri Lanka through a selfstructured questionnaire, and were analyzed by using Pearson correlation and multi-step mediation analysis. The results reveal a significant negative relationship between FFPs and employees’ intention to quit. Further, OCB is negatively associated with employees’ intention to quit and partially mediates the path between FFPs and employees’ intention to quit. The findings underscore the importance of fostering a supportive organizational family-friendly culture through family-friendly policies and practices to cultivate positive workplace behaviours and mitigate turnover intentions among employees. Implications for HR professionals and future research directions are discussed.
Key Words: Family-friendly Practices, Employee’s Intention to Quit, Human Resource Management, Organizational Citizenship Behaviour