Prioritizing Human Resource Management Factors for Construction Project Success: An Application of the Nominal Group Technique in Sri Lanka

Abstract

This study examines the most influential Human Resource Management (HRM) factors affecting construction project success in Sri Lanka. Although construction projects depend heavily on people, existing research rarely identifies which HRM factors matter most. To address this gap, the study used the Nominal Group Technique (NGT) with ten industry experts to prioritize 42 HRM factors identified from literature. The NGT method enabled structured idea generation, ranking, and consensus building. Results revealed seven key HRM factors, with Recruitment and Selection, Communication, and Training and Skill Development ranked as the most critical for project success. Proper Leadership, Reward Management, and Work-Life Balance were also found important, while Health and Safety, though essential, was ranked lower due to existing regulatory compliance. The findings highlight the need for strategic HRM practices to improve workforce quality, strengthen communication, enhance skills, and support employee well-being. The study provides practical guidance for construction companies to improve project performance and contribute to the recovery and long-term development of Sri Lanka’s construction industry.

Key Words: Construction Industry, Construction Project Success, Human Resource Management, Nominal Group Technique (NGT), Sri Lankan Construction Industry