Factors that Effect on Employees’ Adoption of Mobile Banking Services: Special reference to Mahara Divisional Secretary Office & Mahara Samson Rubber Industries Pvt (Ltd)
Abstract
Mobile banking is one of the thriving industries in modern world. It is one of the convenient ways to formulate banking activities within short time. In Sri Lanka; there is a new trend for adoption of mobile banking as volume of transactions has been increased each and every year. However, its volume of transactions is relatively lower than the volume of transactions of online banking. In Sri Lankan context; there is a gap in literature because there were few studies which have considered the factors that effect on adoption of mobile banking under occupational context. This study investigates the factors that effect on employees’ adoption of mobile banking services and the relationship between the factors. Descriptive Analysis examines the demographic profile and Correlation Analysis, Multiple Regression Analysis examine how Perceived Ease of Use, Perceived Usefulness, Perceived Risk and Perceived Trust effect on the dependent variable of Employees’ adoption of mobile banking services. The Correlation Analysis concludes that all the independent variables have strong positive relationship with the dependent variable and Multiple Regression Analysis revealed that except Perceived Risk; all other independent variables have significant and positive relationship between the dependent variable. The R square value of the model was 0.584. It indicates that the dependent variable is described by 58% through PEOU, PR, and PT. The findings of this study conclude that banks and software engineers can develop banking apps and attract employees towards mobile banking services by considering Perceived Trust, Perceived Ease of Use and Perceived Usefulness.
