CUSTOMER SATISFACTION OF RESIDENTIAL CONDOMINIUMS IN THE COLOMBO CITY: DEVELOPERS’ PERSPECTIVE

G. Karunasea; D.S. Ranatunga

Authors

G. Karunasea Department of Building Economics, University of Moratuwa
D.S. Ranatunga Department of Building Economics, University of Moratuwa

Abstract

The market potential for condominiums has been apparent due to the obvious demand and the increasing supply of condominium property. In Sri Lankan context most developers often fail to appreciate the needs of the customer due to high competition among property developers to construct condominiums and sell them before possible downturn. There was enough evidence to suggest that there is a significant gap between perceived ‘importance’ and ‘satisfaction’ among the occupants in middle-income resettlements condominiums. This study explores the developers’ perception in providing customer satisfaction in condominium in Sri Lanka. Questionnaire survey was selected as method of data collection and Relative Importance Index (RII) was used for data analysis. Study revealed that developers’ perception on causes for customer satisfaction is highly considered when selecting a condominium and least consideration is on after sales services.

Keywords: Condominium, Customer satisfaction, Developers’ perception

For full paper: fmscresearch@sjp.ac.lk

Author Biographies

G. Karunasea, Department of Building Economics, University of Moratuwa

Department of Building Economics, University of
Moratuwa

D.S. Ranatunga, Department of Building Economics, University of Moratuwa