De Silva, V.A., Sri Lanka

• Proceedings of International Conference on Business Management Vol. 6 (2009): Proceedings of the Sixth International Conference on Business Manageme - Articles
  IMPACT OF SERVICE QUALITY DETERMINANTS ON CUSTOMER SATISFACTION IN THE SRI LANKAN RETAIL BANKING SECTOR
  Abstract
• Proceedings of International Conference on Business Management Vol. 13 (2016): Proceedings of International Conference on Business Management -2016 - Articles
  A Case Study in Identifying Gaps and Developing a Common Code of Ethics for Commercial Banks in Sri Lanka
  Abstract  PDF